Provider Privacy Policy

For Towing & Roadside Assistance Service Providers

1800AUTOTOW INC.

This Provider Privacy Policy ("Policy") describes how 1800AUTOTOW INC. ("Company," "we," "us," or "our") collects, uses, discloses, and protects the personal and business information of towing companies, operators, drivers, and their representatives ("Providers," "you," or "your") who register for and use our platform.

This Policy is separate from and in addition to our general Privacy Policy (which applies to customers) and supplements the Tow Service Provider Agreement.

By registering as a Provider on our Platform, you acknowledge that you have read and understood this Policy.

1. INFORMATION WE COLLECT FROM PROVIDERS

1.1 Business Registration Information

When you register as a Provider, we collect:

Company legal name and DBA (doing business as) name
Business address and service area
Federal Employer Identification Number (EIN) or Tax ID
State business license and registration numbers
DOT/MC numbers (if applicable)
Business type and entity structure

1.2 Owner/Operator Personal Information

Full legal name of owner(s) and authorized representatives
Email address and phone number
Date of birth (for verification purposes)
Driver's license information
Social Security Number (for tax reporting, if required)

1.3 Driver Information

For each driver operating under your Provider account:

Full legal name
Driver's license number, state, and expiration date
CDL information (if applicable)
Phone number for dispatch communications
Profile photo (optional)

1.4 Insurance Documentation

Certificates of insurance
Policy numbers and coverage limits
Insurance carrier information
Policy effective and expiration dates

1.5 Vehicle & Equipment Information

Tow truck/equipment make, model, year, and VIN
License plate numbers
Equipment type and capabilities
Vehicle photos

1.6 Financial Information

Bank account information for payment deposits
Payment processing information
Tax documentation (W-9 forms)

1.7 Automatically Collected Information

When you use our Platform and mobile app, we automatically collect:

Location Data: Real-time GPS location while using the Provider app (for dispatch and customer tracking)
Device Information: Device type, operating system, app version, unique identifiers
Usage Data: App interactions, feature usage, login times
Performance Data: Response times, completion rates, customer ratings

2. HOW WE USE PROVIDER INFORMATION

We use Provider information for the following purposes:

2.1 Platform Operations

Verify your identity and business credentials
Create and maintain your Provider account
Match you with customer service requests based on location and capabilities
Facilitate communication between you and customers
Process payments and commissions
Provide customer support

2.2 Verification & Compliance

Conduct background checks (with your consent)
Verify insurance coverage and validity
Verify business licenses and credentials
Comply with tax reporting requirements (1099 forms)
Respond to legal requests and regulatory requirements

2.3 Quality & Safety

Monitor service quality and customer satisfaction
Investigate complaints and disputes
Enforce our Provider Agreement and platform policies
Prevent fraud and abuse
Ensure platform safety and security

2.4 Communications

Send service request notifications and dispatch alerts
Provide platform updates and policy changes
Send payment and earnings notifications
Deliver training materials and best practices

3. HOW WE SHARE PROVIDER INFORMATION

We do not sell Provider personal information. We share information only as described below:

Recipient	Information Shared	Purpose
Customers	Company name, driver first name, vehicle type, real-time location, ETA, ratings	Service fulfillment and tracking
Background Check Vendors	Name, DOB, SSN, driver's license	Identity and criminal background verification
Payment Processors	Bank account, tax ID, payment amounts	Process earnings payments
Insurance Verification	Policy numbers, coverage details	Verify active insurance coverage
Government/Tax Authorities	Tax ID, earnings data, W-9/1099 info	Tax reporting compliance
Law Enforcement	As required by law or valid legal process	Legal compliance, investigations

4. DATA SECURITY

We implement industry-standard security measures to protect Provider information:

Encryption of data in transit (SSL/TLS) and at rest
Secure cloud infrastructure with access controls
Multi-factor authentication for Provider accounts
Regular security audits and penetration testing
Employee access limited to need-to-know basis
PCI-DSS compliance for payment information

While we use commercially reasonable safeguards, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

5. DATA RETENTION

We retain Provider information according to the following schedule:

Active Account Data: Retained while your Provider account remains active
Service Records: Retained for 7 years after service completion (for legal/tax purposes)
Tax Documents: Retained for 7 years as required by IRS regulations
Insurance Records: Retained for 5 years after policy expiration
Location Data: Retained for 90 days, then anonymized
Post-Termination: Account data retained for 3 years after termination for legal compliance

6. YOUR PRIVACY RIGHTS

As a Provider, you have the following rights regarding your information:

Access: Request a copy of the personal and business information we hold about you
Correction: Update or correct inaccurate information through your Provider Dashboard or by contacting us
Deletion: Request deletion of your information (subject to legal retention requirements)
Portability: Request an export of your data in a machine-readable format
Opt-Out of Marketing: Unsubscribe from promotional communications at any time
Location Tracking: Disable location services (note: this will affect your ability to receive service requests)

To exercise these rights, contact us at privacy@1800autotow.com. We will respond within 45 days.

7. CALIFORNIA PROVIDER RIGHTS (CCPA/CPRA)

California Providers have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to know what personal information is collected and how it is used
Right to delete personal information (with exceptions)
Right to correct inaccurate personal information
Right to opt-out of sale/sharing of personal information (Note: We do not sell Provider information)
Right to non-discrimination for exercising privacy rights

California Providers may designate an authorized agent to submit requests on their behalf.

8. CHANGES TO THIS POLICY

We may update this Provider Privacy Policy from time to time. When we make material changes, we will:

Post the updated Policy on our website with a new effective date
Notify you via email and/or through the Provider app
Provide at least 30 days' notice before material changes take effect

Continued use of the Platform after changes take effect constitutes acceptance of the updated Policy.

9. CONTACT INFORMATION

For questions about this Provider Privacy Policy or to exercise your privacy rights:

1800AUTOTOW INC.
Bald Eagle Drive
Marco Island, FL 33415

Privacy Inquiries: privacy@1800autotow.com
Provider Support: providers@1800autotow.com
Phone: 1-800-288-6869