Provider Subscription Terms

BILLING, CANCELLATION & REFUND POLICY

1800AUTOTOW INC.

This Provider Subscription Terms document ("Subscription Terms") governs all subscription-based services offered by 1800AUTOTOW INC. ("Company," "we," "us") to towing service providers ("Provider," "you," "your"). These Subscription Terms are incorporated into and supplement the Tow Service Provider Agreement.

BY SUBSCRIBING TO ANY PAID PLAN, YOU AGREE TO THESE SUBSCRIPTION TERMS, INCLUDING THE AUTOMATIC RENEWAL AND CANCELLATION PROVISIONS.

1. SUBSCRIPTION PLANS

1.1 Available Plans

1800AUTOTOW INC. offers the following subscription tiers (plans and pricing subject to change):

Note: Current pricing is available in your Provider Dashboard or at www.1800autotow.com/pricing.

1.2 Transaction Fees

In addition to subscription fees, the Company may charge per-transaction fees or commissions on completed service requests. Transaction fees are separate from subscription fees and are non-refundable once services are completed. Current fee schedules are available in your Provider Dashboard.

2. BILLING & PAYMENT

2.1 Payment Authorization

By subscribing to a paid plan, you authorize 1800AUTOTOW INC. to charge your designated payment method for:

• Initial subscription fee at the time of signup
• Recurring subscription fees on each billing cycle renewal date
• Applicable transaction fees and commissions
• Any applicable taxes

2.2 Billing Cycle

• Monthly Plans: Billed on the same date each month (e.g., if you subscribe on the 15th, you will be billed on the 15th of each subsequent month)
• Annual Plans: Billed in full at the start of each 12-month period
• Proration: If you upgrade mid-cycle, you will be charged a prorated amount for the remainder of the current billing period. Downgrades take effect at the start of the next billing cycle.

2.3 Payment Methods

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• ACH bank transfer (for annual plans)

You are responsible for keeping your payment information current. If payment fails, we will attempt to charge your payment method up to three (3) times. Continued payment failure may result in account suspension.

2.4 Failed Payments

If a scheduled payment fails:

• We will notify you via email of the failed payment
• You will have a 7-day grace period to update your payment information
• Your account will be suspended after 7 days of non-payment
• Your account will be terminated after 30 days of non-payment

A late fee of $25 may be assessed for accounts in arrears.

3. AUTOMATIC RENEWAL

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLESS YOU CANCEL BEFORE THE RENEWAL DATE.

• Monthly Plans: Automatically renew each month on your billing date until cancelled
• Annual Plans: Automatically renew for another 12-month term on your annual renewal date unless cancelled at least 30 days prior
• Renewal Pricing: Subscriptions renew at the then-current rate, which may differ from your original rate. We will notify you of price increases at least 30 days before your renewal date.
• Renewal Reminder: We will send a renewal reminder email at least 7 days before monthly renewals and 30 days before annual renewals.

4. CANCELLATION POLICY

4.1 How to Cancel

You may cancel your subscription at any time by:

• Online: Through your Provider Dashboard under "Subscription" > "Cancel Plan"
• Email: Send cancellation request to billing@1800autotow.com with your account information
• Phone: Call 1-800-288-6869 during business hours (Mon-Fri, 9 AM - 5 PM EST)

Cancellation requests must be submitted by the account owner or an authorized representative.

4.2 Monthly Plan Cancellation

• You may cancel at any time with no penalty
• Cancellation takes effect at the end of your current billing period
• You will retain access to paid features until the end of your current billing period
• No refunds will be issued for the current billing period

4.3 Annual Plan Cancellation

Annual plans involve a 12-month commitment. Cancellation terms are as follows:

4.4 Effect of Cancellation

Upon cancellation:

• Your account will revert to a free/inactive status at the end of your billing period
• You will no longer receive new service request leads
• You must complete any accepted service requests before cancellation takes effect
• Your provider profile will be deactivated and hidden from customers
• Historical service records will be retained per our data retention policy

5. REFUND POLICY

5.1 General Refund Policy

ALL SUBSCRIPTION FEES ARE NON-REFUNDABLE EXCEPT AS EXPRESSLY STATED IN THIS POLICY.

5.2 Refund Eligibility

Refunds may be issued in the following limited circumstances:

• 30-Day Guarantee (Annual Plans Only): New annual subscribers may request a full refund within 30 days of initial subscription if dissatisfied with the service
• Billing Errors: If we charge you in error (duplicate charges, incorrect amount), we will refund the erroneous amount
• Service Outage: If the Platform experiences extended downtime (more than 72 consecutive hours) due to our fault, we may issue prorated credits at our discretion
• Termination by Company Without Cause: If we terminate your subscription without cause, you will receive a prorated refund for the unused portion

5.3 Non-Refundable Fees

The following fees are non-refundable under any circumstances:

• Transaction fees and commissions on completed service requests
• Setup fees (if applicable)
• Training or onboarding fees
• Late payment fees
• Fees for terminated accounts due to policy violations

5.4 Refund Process

To request a refund:

• Email billing@1800autotow.com with "Refund Request" in the subject line
• Include your account email, company name, and reason for refund request
• Requests will be reviewed within 5 business days
• Approved refunds will be processed to the original payment method within 7-10 business days

6. TERMINATION BY COMPANY

1800AUTOTOW INC. may terminate your subscription immediately and without refund if you:

• Violate the Tow Service Provider Agreement or any platform policies
• Allow insurance coverage to lapse
• Receive excessive customer complaints or poor ratings
• Engage in fraudulent, illegal, or unethical conduct
• Fail to maintain required licenses or certifications
• Misrepresent your business or capabilities
• Breach data protection or confidentiality obligations

No refund will be issued for terminations due to policy violations.

7. PRICE CHANGES

1800AUTOTOW INC. reserves the right to change subscription pricing at any time. Price changes will be handled as follows:

• Notice: We will provide at least 30 days' notice before price changes take effect
• Current Subscribers: Price increases will not affect your current billing period but will apply upon renewal
• Annual Plans: Your rate is locked for your current 12-month term; new pricing applies at renewal
• Objection: If you do not agree to the new pricing, you may cancel before your renewal date without penalty

8. BILLING DISPUTES

If you believe you have been incorrectly charged:

• Contact us within 60 days of the charge at billing@1800autotow.com
• Provide transaction details, amount in question, and reason for dispute
• We will investigate and respond within 10 business days
• If we determine the charge was valid, we will provide documentation

Initiating a chargeback or payment dispute with your bank without first contacting us may result in immediate account termination.

9. CONTACT INFORMATION

For billing questions, cancellations, or refund requests:

1800AUTOTOW INC.
Bald Eagle Drive
Marco Island, FL 33415

• Billing: billing@1800autotow.com
• Phone: 1-800-288-6869
• Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

10. RELATED DOCUMENTS

• Tow Service Provider Agreement
• Provider Privacy Policy
• Insurance Requirements Addendum

© 2026 1800AUTOTOW INC. All rights reserved.